Shipping
We ship with New Zealand Post's International Air Express service. We process your order within 5 working days at most (unless specified as longer in the description, such as if we custom make your product). Shipping takes 4-10 working days anywhere in the world so you will receive your order within 3 weeks. Shipping charges are listed on each page so you know up front what it will cost to send your order. Don't forget the automatic currency converter at the bottom of the left hand column or use www.xe.com. You will receive an automated email after placing your order and another from us when your item is dispatched but you are welcome to contact us by email anytime at support@vanilladesignstore.com and we will respond within 24 hours at most. We pack your order in recyclable cardboard and endeavour to avoid plastic and keep packaging to a minimum to reduce waste and enhance recyclability.
Payment and Returns
We accept payment via Paypal for its ease of use and trustworthiness. Payment can be processed through the Checkout on the website or you can contact us by email and go through the purchase manually. This is a good option for combined shipping or special requests. If you are based in New Zealand we can also accept payment directly to our bank account if you contact us. We stand behind our product 100% so if it arrives damaged or you just don't like it please contact us to arrange return and refund, preferably within a week of receiving it.
